Customer Service Executive job available in India

Reliance BPO Services is looking for energetic and customer-oriented individuals to join our team as Customer Service Executives. This is a fantastic opportunity for freshers and experienced candidates to work in a dynamic and supportive environment. Your primary role will involve handling customer queries, resolving issues, and ensuring customer satisfaction through voice or chat support.

As a Customer Service Executive, you’ll be interacting with clients from diverse backgrounds, so excellent communication and problem-solving skills are essential. This role offers a mix of work-from-home and office-based flexibility, depending on your preference.

Roles and Responsibilities

• Handle customer queries via phone, email, or chat.
• Provide accurate and timely information to customers.
• Resolve complaints and escalate issues to the concerned department when necessary.
• Maintain records of customer interactions and ensure follow-ups.
• Strive to meet or exceed key performance indicators (KPIs).
• Deliver exceptional customer service to build a positive brand image.

Skills Required

• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in using computer applications such as MS Office.
• Strong problem-solving and multitasking abilities.
• Patience and a customer-first attitude.
• Typing speed of at least 30 words per minute.
• Prior experience in customer service or a BPO environment is an advantage but not mandatory.

Qualifications

• Minimum qualification: 12th pass.
• Bachelor’s degree is a plus but not compulsory.
• Freshers are welcome to apply.

Salary

• Fixed Monthly Pay: ₹15K - ₹22K
• Performance Incentives: ₹3K - ₹7K

Work Location

• Hybrid Model: Work-from-Home or Office (as per your choice).

Why Join Us?

• Flexible working hours.
• Paid training programs to enhance your skills.
• Opportunity to grow within the organization.
• Health insurance benefits after probation.
• A friendly and supportive work culture.

Contact Information

• Email: careers@reliancebpo.com
• Phone: +91-9876543210
• WhatsApp: +91-8765432109