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Job Role: Customer Support Associate – Voice Process Hindi & English | Work From Home
Company: Tech Mahindra
Job Type: Full Time | Contractual
Contract Duration: 3 Months
Experience: 0–1 Year
Salary: ₹1.75–2 Lacs P.A.
Work Location: 100% Work From Home
Hiring Office: Kolkata
Openings: 1000
Education: Minimum 12th Pass
Age Limit: Up to 40 Years
Working Days: 5 Days a Week
Weekly Off: 2 Rotational Days
Shift: 24/7 Rotational Shifts
HR Contact: Tech Mahindra Recruitment Team
Phone / WhatsApp: +91 6291707604
Email: jp001117444@techmahindra.com
Tech Mahindra is hiring Customer Support Associates for a Hindi and English voice process. The selected candidates will work from home and handle customer queries through voice calls.
The position is offered on a 3-month contractual basis with a fixed salary. Freshers can also apply although the listing mentions that candidates with BPO experience should have valid experience documents.
Key Responsibilities
- Handle customer queries through voice calls.
- Provide suitable information and support to customers.
- Communicate clearly in Hindi and English.
- Follow the required customer service process.
Eligibility
- Minimum 12th Pass qualification.
- Freshers can apply.
- Minimum 1 year of BPO experience is mentioned for experienced candidates.
- Experience should be supported by valid documents.
- Maximum age: 40 years.
- Good verbal communication in Hindi and English.
- No major Mother Tongue Influence (MTI) for the voice process.
Work Details
- 100% Work From Home
- 24/7 rotational shifts.
- 5 working days per week.
- 2 rotational weekly offs.
- Fixed salary.
- Contract duration: 3 months.
Interview Process
- HR Round: Video call.
- Typing Test: Minimum 25 WPM with 90% accuracy.
- Final Round: Google Meet.
- E-Aadhaar is mandatory for the WFH process.
- Selfie with Aadhaar is mentioned as mandatory for the final round.
System Requirements
- Windows 10 or Windows 11.
- Minimum 8 GB RAM.
- Minimum Intel i5 5th Gen or Ryzen 5 5th Gen processor.
- Minimum 20 Mbps internet connection for upload and download.
- Power backup.
- Noise-cancelling USB headset.
Documents Required
- Aadhaar Card with complete Date of Birth.
- E-Aadhaar.
- PAN Card.
- 10th and 12th mark sheets.
- Experience Letter for experienced candidates.
- Offer Letter for experienced candidates.
- Last 3 months' payslips for experienced candidates.
How to Apply
Interested candidates can send their updated resume to:
Email: jp001117444@techmahindra.com
For further details contact:
Phone / WhatsApp: +91 6291707604
