Shift : Rotational Shift (Monthly) What will your role look like: Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs. Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications. Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model. Manage support tickets efficiently and escalate to Tier 2 as required. Produce and maintai…