As an IT Service Desk Analyst I , you are the face of the IT department, serving as the first point of contact for all technical inquiries. This entry-level role is essential for ensuring employee productivity through rapid problem-solving and white-glove customer service. You will handle everything from immediate troubleshooting via Slack and Freshdesk to the physical preparation and tracking of company hardware, ensuring a seamless technology experience for all team members. Key Responsibilit…