Job description Roles & Responsibilities Oversee the configuration, integration, and ongoing management of on-prem Cisco Voice platform & cloud Contact Centre solutions, with a primary focus on Five9 (CCAAS) platforms. Collaborate closely with cross-functional teams to identify requirements, implement enhancements, and ensure seamless operations across all contact centre functionalities. Lead troubleshooting efforts to resolve technical issues swiftly, minimising downtime and ensuring high leve…