Hiring organization
American Express
Employment Type
Intern
Date posted
September 18, 2026
Job Location
Haryana, India
Remote work from: India
PDF Export
Position title
Apprentice Voice Customer Service – Fresher Gurugram
Description
Apprentice Voice Customer Service – Gurugram
American Express is hiring freshers for its Voice Customer Service apprenticeship program. The position offers practical industry experience with structured learning and mentorship.
This is a hybrid opportunity in Gurugram, Haryana. Candidates will handle inbound customer calls and provide personalized support.
Important Details
- Fresher opportunity
- 0 years experience
- Hybrid work
- Location: Gurugram, Haryana
- 10 openings
- Bachelor's degree required
- Degree must be completed within 5 years
- Full-time apprenticeship
- Temporary or contractual employment
- No prior government apprenticeship experience required
Contact Details
saloni.tanwar1@aexp.com
Send your resume with the subject line "Fresher Graduate".
Key Responsibilities
- Handle inbound customer calls.
- Provide excellent customer service.
- Understand customer needs.
- Provide personalized solutions.
- Explain card benefits.
- Recommend relevant products.
- Handle statements and payment queries.
- Support rewards and card replacement queries.
- Maintain quality and productivity standards.
- Follow compliance requirements.
- Protect sensitive customer information.
Required Skills
- Strong English communication
- Good interpersonal skills
- Problem-solving skills
- Customer-focused approach
- Adaptability
- Resilience
- High integrity
- Ability to work in a high-volume environment
Program Benefits
- Hands-on industry experience
- Structured learning modules
- Professional development sessions
- Mentorship from industry experts
- Real-world project exposure
- Supportive workplace environment
- Financial services industry exposure
Location
Gurugram, Haryana
Contact Details
saloni.tanwar1@aexp.com
