Company Details
Company: Excella Business Services
Location: Remote (Hiring Office: Chennai)
Experience: 0–2 Years
Salary: ₹3.25–6.5 LPA
Job Type: Full-Time
Openings: 1
Shift: Fixed US Night Shift
HR & Contact Details
Email: saravanakumari@excellabs.net
Job Overview
Excella Business Services is hiring a Customer Service Representative for a US-based law firm. The role involves handling customer calls, collecting client information, scheduling consultations and managing follow-ups.
Key Responsibilities
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Handle inbound and outbound customer calls.
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Collect client details and conduct initial screening.
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Explain the client intake process.
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Schedule appointments with legal representatives.
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Maintain customer records in CRM systems.
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Follow up on consultations and documents.
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Handle sensitive information professionally.
Requirements
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0–2 years of experience.
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Experience in customer service, telesales, lead generation or international voice process.
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Good English communication skills with a neutral accent.
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Knowledge of MS Office and CRM tools.
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Willingness to work fixed US night shifts.
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Bachelor's degree preferred.
Preferred Skills
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Experience handling US customers.
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Appointment scheduling and lead conversion skills.
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Legal intake experience is an advantage.
Benefits
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Competitive salary.
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Performance incentives.
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Career growth opportunities.
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Professional training and development.
Important Note: This role supports the client intake process for a law firm. Employees will not provide legal advice or establish attorney-client relationships.
