Job Role: International Email & Back Office Executive
Company: Agile Rays
Job Type: Full-Time, Permanent
Work Mode: On-Site / In Person
Location: Ghansoli, Navi Mumbai, Maharashtra
Salary: ₹34.5K in-hand/month
Experience: Minimum 1 Year
Process: International Email & Back Office
Shift: Rotational Shifts
Week-Off: 2 Rotational Week-Offs
Communication: B2 Level English Mandatory
Education: Any Graduate
Joining: Immediate Joiners / Candidates Joining Next Week
Openings: 100
HR Contact: Agile Rays
Phone / WhatsApp: +91 8082999874
Email: sukriti@agilerays.com
Application: Send your updated CV
Agile Rays is urgently hiring International Email & Back Office Executives for its Ghansoli, Navi Mumbai location. The role involves handling international email and back-office operations, checking customer information, processing documents, and coordinating with internal teams.
Candidates must have at least 1 year of international process experience and B2-level English communication skills. Good attention to detail, typing skills, and the ability to meet quality and turnaround-time targets are required.
Key Responsibilities
- Handle daily international email and back-office operations.
- Review customer information and documents.
- Process customer requests accurately.
- Verify data and check information for completeness.
- Handle international email queries as per process guidelines.
- Identify errors, discrepancies, and missing information.
- Coordinate with internal teams for issue resolution.
- Complete assigned work within defined TAT.
- Maintain quality, accuracy, and productivity standards.
- Follow company policies and process guidelines.
- Follow compliance requirements.
- Maintain strict confidentiality of customer and business information.
Candidate Requirements
- Minimum 1 year of experience in any international process is mandatory.
- Experience in International Voice, Non-Voice, Email, or Back Office can be considered.
- B2-level English communication is mandatory.
- Comfortable working in rotational shifts.
- Comfortable with 2 rotational weekly offs.
- Good attention to detail.
- Good data-processing skills.
- Basic computer knowledge.
- Good typing skills.
- Ability to meet productivity and quality targets.
- Ability to meet TAT requirements.
- Immediate joiners are preferred.
Selection Process
- HR Round – Virtual
- Hallo-AI Assessment – C1 Level – Mandatory
- Operations Round – Virtual
Key Skills
- International Email Process
- Back Office Operations
- Non-Voice Process
- Email Support
- Data Processing
- Customer Information Verification
- Documentation
- TAT Management
- Quality & Accuracy
- Typing Skills
- International Process
How to Apply
Send your updated CV to:
Email: sukriti@agilerays.com
Call / WhatsApp: +91 8082999874
