Company: Rustorange
Position: Customer Support Executive
Industry: E-commerce / Fashion
Location: Work-from-Home (India)
Employment Type: Full-time
Salary: ₹3,00,000 – ₹4,00,000 per year
HR Contact: Not provided
Email: shally.sunekha@rustorange.com
Responsibilities
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Handle customer queries via calls, WhatsApp, Instagram, email, and chat
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Provide accurate info on orders, delivery, returns, exchanges, and offers
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Coordinate with logistics, warehouse, and internal teams for resolutions
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Maintain customer records and update CRM/trackers
Eligibility & Skills
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Minimum 2 years of e-commerce customer support experience
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Strong English communication (Hindi optional)
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Ability to manage multiple chats/calls together
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Knowledge of refunds, RTO, COD issues, courier coordination
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Basic proficiency in Excel/Google Sheets
Work Mode
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Fully remote
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Full-time role
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Must handle high-volume periods (sale/festive times)
Benefits
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Competitive salary based on experience
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Stable work-from-home career opportunity
How to Apply
Send your resume or contact on WhatsApp at shally.sunekha@rustorange.com
