<p><strong>Company:</strong> Rustorange<br /><strong>Position:</strong> Customer Support Executive<br /><strong>Industry:</strong> E-commerce / Fashion<br /><strong>Location:</strong> Work-from-Home (India)<br /><strong>Employment Type:</strong> Full-time<br /><strong>Salary:</strong> ₹3L – ₹4L per year<br /><strong>HR Contact:</strong> Not provided<br /><strong>Email:</strong> <a>shally.sunekha@rustorange.com</a></p>
<p><strong>Responsibilities</strong></p>
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<p>Handle customer queries via calls, WhatsApp, Instagram, email, and chat</p>
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<p>Provide accurate info on orders, delivery, returns, exchanges, and offers</p>
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<p>Coordinate with logistics, warehouse, and internal teams for resolutions</p>
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<p>Maintain customer records and update CRM/trackers</p>
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</ul>
<p><strong>Eligibility & Skills</strong></p>
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<p>Minimum 2 years of e-commerce customer support experience</p>
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<p>Strong English communication (Hindi optional)</p>
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<p>Ability to manage multiple chats/calls together</p>
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<p>Knowledge of refunds, RTO, COD issues, courier coordination</p>
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<p>Basic proficiency in Excel/Google Sheets</p>
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</ul>
<p><strong>Work Mode</strong></p>
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<p>Fully remote</p>
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<p>Full-time role</p>
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<p>Must handle high-volume periods (sale/festive times)</p>
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</ul>
<p><strong>Benefits</strong></p>
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<p>Competitive salary based on experience</p>
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<p>Stable work-from-home career opportunity</p>
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</ul>
<p><strong>How to Apply</strong></p>
<p>Send your resume or contact on WhatsApp at <strong><a>shally.sunekha@rustorange.com</a></strong></p>
