Job Role: Customer Service Associate – International Voice Process
Company: Cheers India
Process: International Amazon Process
Work Mode: Remote
Location Mentioned: Electronic City, Bengaluru
Eligibility: Graduates and Undergraduates
Experience: Freshers to 24 Months and Experienced Candidates
English Level: B2 / C1
Typing: 20 WPM with 80% Accuracy
Contact Details:
Email: mohit@cheersindia.co.in / hr.cheersindia@gmail.com
WhatsApp: +91 7206105592 / +91 8447803606
Cheers India is hiring Customer Service Associates for an international Amazon voice process. The work involves handling customer queries and providing timely solutions.
Candidates should have strong English and customer-handling skills. Freshers and experienced candidates can apply.
Key Responsibilities
- Handle inbound customer calls.
- Review customer accounts and policies.
- Provide accurate solutions.
- Record customer interactions.
- Handle difficult conversations professionally.
- Escalate issues when required.
- Maintain quality and productivity standards.
Requirements
- Graduate or Undergraduate.
- B2 / C1 English proficiency.
- Good voice communication.
- Strong customer-handling and problem-solving skills.
- Basic computer and MS Office knowledge.
- Minimum typing speed of 20 WPM.
- 80% typing accuracy required.
Experience Criteria
- Freshers to less than 24 months: U1.
- More than 24 months: U2.
- Voice experience gets 100% weightage.
- Non-Voice / Backend experience gets 50% weightage.
Benefits & Selection
- Two-way transport provided up to 30 KM.
- Virtual interview process.
- HR Screening.
- Typing Test.
- SVAR Assessment with minimum score 60.
- Operations Round.
- HR / Offer Discussion.
How to Apply
Send your updated CV to mohit@cheersindia.co.in or hr.cheersindia@gmail.com.
WhatsApp: +91 7206105592 / +91 8447803606
