Job Role: Customer Support Executive - Zomato Blended Process
Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
Work Mode: Remote
Hiring Office: Jaipur
Experience: 0–1 Years
Employment Type: Full-Time
Process: Zomato Blended (Chat + Voice)
Openings: 50
HR / Contact Details:
HR Anik: 8178928973
Startek is hiring Customer Support Executives for the Zomato blended process. The position includes both chat and voice support.
Freshers and experienced candidates can apply. Good communication skills in Hindi and English are required. Candidates must have their own laptop and stable internet connection.
Key Responsibilities
- Handle customer queries through chat and voice.
- Resolve issues related to orders and deliveries.
- Handle cancellation and refund queries.
- Provide accurate and timely resolutions.
- Maintain professional customer communication.
- Follow process guidelines and SOPs.
- Maintain customer interaction records.
- Meet quality, productivity and customer satisfaction parameters.
Eligibility
- Undergraduates can apply.
- Graduates can apply.
- Freshers can apply.
- Experienced candidates can apply.
- Fluent Hindi and English are required.
- Strong verbal communication skills are required.
- Own laptop is mandatory.
- Stable Wi-Fi or internet connection is mandatory.
Shift Details
- 9-hour rotational shifts.
- Night shifts are included.
- Rotational weekly offs.
- Leave restrictions apply during the initial 90 days.
- Festival leaves are not available.
Benefits
- PF and ESIC benefits.
- Quarterly performance bonus.
- Customer service work experience.
Important Note
- We does not charge recruitment or hiring fees.
- No fee is charged at any stage of the hiring process.
How to Apply
Interested candidates can contact HR Anik at 8178928973 for interview updates.
