Customer Service Executive
Shining Stars Institution & Travels is hiring Customer Service Executives for a permanent work from home position. The role is for a domestic voice process. Freshers and experienced candidates can apply.
Salary: Up to ₹14K CTC
In-Hand Salary: Up to ₹11K per month
Experience: 0 to 4 years
Work Mode: Remote / Work From Home
Hiring Office: Lucknow, Uttar Pradesh
Working Days: 6 Days
Shifts: Rotational
Contact: +91 8957243996
The work involves handling customer complaints and queries through calls. Candidates will provide suitable solutions and support customers until their concerns are resolved.
Key Responsibilities
- Handle customer queries through inbound calls.
- Handle customer complaints professionally.
- Provide suitable solutions to customer concerns.
- Follow up until issues are resolved.
- Manage customer service requests within set timelines.
- Maintain good customer service standards.
- Follow company processes and guidelines.
- Support the overall customer service process.
Requirements
- Freshers and experienced candidates can apply.
- Undergraduates and graduates can apply.
- Comfortable working in rotational shifts.
- Good English communication skills are required.
- Good customer handling skills.
- Basic problem-solving skills.
- Own laptop is mandatory.
- Stable Wi-Fi connection is mandatory.
- Comfortable working from home.
Selection Process
The interview will have two rounds. The first round will be with HR. The second round will be with the Operations team.
Interested candidates can apply or share their CV through WhatsApp. Contact: +91 8957243996
