Customer Relationship Executive – Edu Support, Student Care, Kerala

Customer Relationship Executive - Edu Support, Student Care

Eminent Edu Skills

Pathanamthitta, Kerala
Work Mode: In-person (Office work)
Salary: ₹10K to ₹25K per month

Contact Number: 7736782225

Job Overview

This role is for handling student and parent communication in a simple and helpful way. Main focus is to support students during admission, classes, and daily queries. The job needs basic communication skill and a calm behavior while talking to people.

Student Support Work

• Answer student questions related to courses, fees, classes, and schedules
• Talk through phone calls, WhatsApp, email, and direct visit
• Give correct information in simple language
• Help students and parents during admission process
• Guide about documents, login, and class joining steps

Relationship Handling

• Maintain good behavior with students and parents
• Do regular follow up for updates and issues
• Try to solve small problems quickly
• Help in improving student satisfaction and retention

Complaint Handling

• Listen to student problems carefully
• Share issues with related team like faculty or accounts
• Try to close issues in a simple and polite way

Record and Reporting Work

• Update student details in system or CRM
• Keep attendance and feedback records
• Prepare basic daily or weekly reports when needed

Required Skills

• Basic communication skill in English or local language
• Polite and patient attitude
• Basic computer knowledge like MS Office
• Ability to talk and handle multiple students

Qualification

• Diploma or Any Degree or Post Graduation
• Freshers or experienced in customer support can apply

Apply Details

Interested candidates can contact directly for applying or more information.
Contact Number: 7736782225