Customer Support Executive
V5 Global Pvt. Ltd. is hiring Customer Support Executives for a blended process. The work includes voice calls and chat support for a leading e-commerce brand. Freshers and experienced candidates can apply.
Contact: +91 7077769449 / +91 7077769447
Work Mode: Work From Home
Employment Type: Full-time, Permanent
Experience: 0–5 years
Openings: 60
Salary: ₹14K – ₹17K per month
WiFi Allowance: ₹1.4K
Working Days: 6 days per week
Shift: Rotational
The selected candidate will handle customers through calls and chat. The work includes order, payment, and refund support. Good English communication and a stable work-from-home setup are mandatory.
Responsibilities
- Handle customers through voice calls.
- Handle customers through chat.
- Resolve order-related queries.
- Resolve payment-related queries.
- Resolve refund-related queries.
- Maintain CSAT scores.
- Maintain quality scores.
- Coordinate with internal teams.
- Provide timely customer support.
- Follow customer service processes.
Requirements
- 0–5 years of experience.
- Freshers can apply.
- Excellent English communication is mandatory.
- Good customer handling skills.
- Good query resolution skills.
- Comfortable with rotational shifts.
- Comfortable with rotational weekly offs.
- Immediate joining is preferred.
- Laptop is mandatory.
- Stable WiFi connection is mandatory.
- Ability to work from home.
Work Schedule
- 6 days working.
- Rotational shifts.
- Rotational weekly offs.
- Virtual interview process.
Important
Paid leave is not available during the first 3 months except weekly offs. Salary will be based on the fixed experience slabs.
Benefits
- Work-from-home opportunity.
- ₹1.4K WiFi allowance.
- Permanent employment.
- Virtual interview facility.
