Company: Young Minds Technology Solutions
Position: Customer Support Executive
Industry: IT / Software Support
Location: Tirupati, Andhra Pradesh (Work From Home + On-site)
Employment Type: Full-time, Permanent, Fresher
Salary: ₹12K-₹18K/Month
HR Contact: +91 8688400273
Email: venkataashok.hr@ytmsindia.org
Job Responsibilities:
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Handle inbound and outbound customer queries about software products via phone, email, and chat
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Provide technical assistance and troubleshoot customer issues
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Escalate complex technical problems to the internal technical team
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Record customer interactions, feedback, and issue resolutions in CRM system
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Guide customers with software installation, features, and product usage
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Ensure high customer satisfaction with timely and effective support
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Assist in preparing FAQs, helpdesk guides, and user manuals
Required Skills:
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Good communication and customer handling ability
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Basic knowledge of software applications and troubleshooting
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Understanding of IT support and helpdesk processes
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Problem-solving and analytical skills
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Knowledge of CRM tools, ticketing systems, or remote desktop tools is an advantage
Eligibility Criteria:
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Any graduate (IT, Computer Science, or related field preferred)
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0–3 years experience in customer support or IT support
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Freshers can also apply
Language Requirement:
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Must know English and at least one South Indian language
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Tamil, Hindi, or Kannada preferred
Employee Benefits:
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Cell phone reimbursement
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Paid time off
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Career growth opportunities in IT support
How to Apply:
Send your resume or contact on WhatsApp at +91 8688400273 or email at venkataashok.hr@ytmsindia.org
