ALYF is a leading Proptech company specializing in second homes, offering a comprehensive platform that caters to all your second home aspirations. Whether you desire luxurious villas, fractional ownership of high-yield assets, or bespoke homes in exotic locales, we provide a one-stop solution to meet your needs.
With ALYF, you can Own, Enjoy & Earn from your second homes effortlessly.
Key Responsibilities:
1. Customer Support and Assistance:
- Respond promptly to customer inquiries via various communication channels (phone, email, in-person) and provide accurate information regarding properties, pricing, availability, and relevant processes.
- Guide customers through the buying, selling, or renting process, providing detailed explanations of documentation requirements, legal procedures, and financial considerations.
2. Relationship Management:
- Build and maintain strong relationships with customers to understand their preferences, needs, and expectations.
- Follow up with customers to gather feedback, address concerns, and ensure satisfaction with the services provided.
- Anticipate customer needs and provide personalized recommendations or solutions to enhance their experience.
3. Documentation and Administration:
- Ensure accurate and timely completion of necessary documentation (KYC, Payment receipt, Agreements) and other legal documents.
- Coordinate with internal teams, including sales, marketing, and legal, to ensure seamless and efficient processing of customer requests and transactions.
- Maintain organized MIS and up-to-date customer records and databases.
4. Conflict Resolution:
- Handle customer complaints, disputes, or conflicts professionally and empathetically, aiming to find mutually satisfactory resolutions.
- Escalate complex or unresolved issues to the appropriate departments or management, following established procedures.
Skills & Qualifications:-
· High school diploma or equivalent (Bachelor's degree in a related field preferred).
· Previous experience in customer service, preferably in the real estate industry.
· Excellent communication skills, both verbal and written.
· Strong interpersonal skills and the ability to build rapport with diverse customers.
· Proficiency in using CRM software, databases, and other relevant tools.
· Good knowledge of real estate market trends, property types, and legal procedures.
· Detail-oriented with strong organizational and multitasking abilities.
· Problem-solving skills and the ability to handle customer complaints and conflicts with tact and professionalism.
· Flexibility to work in a fast-paced environment and adapt to changing priorities.
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- total work: 3 years (Preferred)
Language:
- English (Required)
Work Location: In person
Speak with the employer
+91 8169957350
Application Deadline: 14/09/2024
