Remote Customer Service Operations Executive

Customer Service Operations Executive | Remote

Essvee Services is hiring Customer Service Operations Executives for its client. This is a full-time remote opportunity. Candidates with customer support and e-commerce operations experience can apply.

Contact Details
+91 7827666376 (Call / WhatsApp)
Email: essveeconsultant4@gmail.com

Job Details

• Company: Our Client (Posted by Essvee Services)
• Position: Customer Service Operations Executive
• Job Type: Full Time
• Employment Type: Permanent
• Work Mode: Remote
• Experience: 1 to 3 Years
• Salary: ₹25K to ₹30K per month
• Openings: 2

About the Work

You will manage customer support and resolve customer concerns. You will assist customers before and after sales. You will also support basic e-commerce operations and ensure a smooth customer experience.

You will coordinate with internal teams for quick issue resolution. You will handle order updates returns refunds and customer queries through different communication channels.

Responsibilities

• Handle customer complaints and escalations
• Support customers through calls emails and WhatsApp
• Resolve pre-sales and post-sales queries
• Manage orders and shipment updates
• Process returns refunds and replacements
• Coordinate with logistics and internal teams
• Maintain customer records and reports
• Support e-commerce operations

Eligibility

• Graduate in any discipline
• 1 to 3 years of experience
• Good communication skills
• Customer-first approach
• Basic knowledge of e-commerce workflows
• Knowledge of CRM tools
• Good Excel skills
• Experience with Shopify Amazon or Flipkart preferred
• Knowledge of logistics and payment gateways

Benefits

• Remote work opportunity
• Full-time permanent role
• Professional growth opportunities

Contact Details
+91 7827666376 (Call / WhatsApp)
Email: essveeconsultant4@gmail.com