Customer Support Associate
Company: Tech Mahindra
Work Mode: Remote
Job Type: Contractual
Salary: ₹1.68 LPA - ₹1.9 LPA
Openings: 500
Contact Number: +91 7482986298
Contact Email: sakshi.priya3@techmahindra.com
Tech Mahindra is hiring for Customer Support Associate under the Hindi and English voice process. This is a 100% work from home opportunity. The hiring office is located in Kolkata, but the role is fully remote.
This is a contractual role valid until 31st October. Freshers are welcome, and candidates with at least 6 months of BPO experience can also apply. The role is suitable for candidates with good spoken Hindi and English who are comfortable handling customer calls.
Job Role
The selected candidate will resolve customer queries through voice calls. This is a customer support role, so communication skills and problem-solving ability are important.
Key Responsibilities
- Handle customer queries over voice calls
- Provide support in Hindi and English
- Resolve issues professionally and clearly
- Maintain customer satisfaction during calls
- Follow the process and quality guidelines
Eligibility Criteria
- Minimum qualification: 12th pass
- Freshers can apply
- Candidates with minimum 6 months of BPO experience can apply with documents
- Good verbal communication in Hindi and English
- No major MTI for voice process
- Maximum age limit: 40 years
Work Details
- 100% Work From Home
- 24x7 rotational shifts
- 5 working days per week
- 2 rotational weekly offs
- Contract role until 31st October
Salary
- Freshers: ₹1.68L TCTC
- Experienced candidates: ₹1.9L TCTC
Interview Process
- HR round through video call
- Typing test with minimum 25 WPM and 90% accuracy
- Final round through Google Meet
- E-Aadhaar is mandatory for WFH process
- Selfie with Aadhaar is mandatory in the final round
System Requirements
- Windows 10 or Windows 11
- Minimum 8 GB RAM
- Core i5 5th Gen or above or Ryzen 5 or above
- Minimum 20 Mbps upload/download internet speed
- Power backup
- Noise-cancelling USB headset
Documents Required
- Aadhaar Card with full date of birth
- E-Aadhaar
- PAN Card
- 10th and 12th mark sheets
- For experienced candidates:
- Experience Letter
- Offer Letter
- Last 3 months payslips
How to Apply
Send your resume only through email to:
sakshi.priya3@techmahindra.com
For call support, contact:
+91 7482986298
Please note that the company has clearly mentioned not to send your CV on the phone number. Resume should be shared only by email.
