Customer Care Executive – Merchant Experience Advisor (Relationship Manager)

MT, Merchant Experience Advisor Opening

Company: MT
Position: Merchant Experience Advisor
Department: Helpdesk
Location: Juinagar Navi Mumbai and Bangalore
Job Type: Full-time
Salary: ₹18K to ₹21K per month
Experience: 0 to 3 years

MT is hiring Merchant Experience Advisors for Helpdesk support work. This opening is good for freshers and experienced candidates. Candidates from fintech, banking, and payment background are preferred.

The work includes merchant support through calls, emails, and WhatsApp. Candidates should have good communication and customer handling skills.

Email: hirelineindia@outlook.com

About The Work

You will help merchants with payment and POS related issues. The work also includes complaint follow-up and customer support.

Candidates should know basic digital payment systems like POS and UPI. Good problem solving skill is important for this opening.

Main Responsibilities

• Handle merchant calls and emails
• Support merchants on WhatsApp
• Solve POS and transaction issues
• Guide merchants on product usage
• Follow up on complaints
• Update customer interaction records
• Explain offers and campaigns
• Support upselling and cross-selling activities

Skills Needed

• Good English and Hindi communication
• Customer handling ability
• Problem solving skill
• Basic POS and UPI knowledge
• Ability to handle high call volume
• CRM knowledge is a plus

Who Can Apply

• 10th pass candidates
• Freshers
• Experienced candidates
• Candidates below 35 years
• Fintech and banking background candidates

Work Details

• Full-time opening
• Helpdesk department
• Office location in Juinagar and Bangalore

How To Apply

Interested candidates can send their updated resume by email.

Apply Email: hirelineindia@outlook.com