<strong>Fareportal</strong>
Remote Work
Hiring office located in Delhi / NCR
Salary ₹5 LPA to ₹7.5 LPA
Fareportal is hiring for collection support. This is a remote full time opening. Candidates should have collection knowledge and good communication. The work is about chargeback recovery and case follow up.
Contact: Aarti Singh +91 8851789236
<strong>Job Work</strong>
You will work on chargeback recovery cases. You will contact customers by phone or email. You will also update records and follow cases till closure.
<ul>
<li>Collect chargeback amount from customers</li>
<li>Contact customers by phone</li>
<li>Contact customers by email</li>
<li>Update TMS records</li>
<li>Maintain daily PR sheet</li>
<li>Follow up on open cases</li>
<li>Send legal notices when needed</li>
<li>Track recovery progress</li>
<li>Maintain daily reports</li>
</ul>
<strong>Work Details</strong>
This profile needs careful case handling. You must keep records clear. You must also follow company rules and FDCPA guidelines properly.
<ul>
<li>Follow FDCPA rules</li>
<li>Update case summary</li>
<li>Upload supporting documents</li>
<li>Send legal notices in time</li>
<li>Coordinate with other departments</li>
<li>Check calls and emails when needed</li>
</ul>
<strong>Skills Needed</strong>
The company wants candidates with collection background. Good MS Office knowledge is important. GDS knowledge is useful but not required.
<ul>
<li>Collection process knowledge</li>
<li>Chargeback handling</li>
<li>Debt recovery</li>
<li>MS Office</li>
<li>Multiple tool handling</li>
<li>Neutral accent</li>
<li>Good communication</li>
</ul>
<strong>Eligibility</strong>
Candidates should be graduates from any stream. International voice or collection experience will help.
<ul>
<li>Any graduate</li>
<li>Prior collection experience</li>
<li>Good communication</li>
<li>Comfortable with recovery work</li>
<li>Ready for process based work</li>
</ul>
<strong>Important Note</strong>
The company may send legal notices if needed. Any serious customer complaint must be shared with supervisor or manager. The role needs attention to detail and proper case tracking.
Contact: Aarti Singh +91 8851789236
