Hiring organization
Nola Short Term Rental Solutions LLC
Employment Type
Full-time
Job Location
Remote work from: India
PDF Export
Position title
Virtual Guest Service Agent, Work From Home
Base Salary
₹3L-₹6.5L Per year
Description
Job Role: Virtual Guest Service Agent
Company: Nola Short Term Rental Solutions LLC
Work Mode: Remote / Work From Home
Job Type: Full-Time, Permanent
Salary: ₹3–₹6.5 LPA
Experience: 0–3 Years Listed; 1+ Year Customer Service Experience Required
Openings: 7
Industry: Travel & Tourism
Education: Graduation Not Required
Contact Details:
Email: abel@booknola.com
Nola Short Term Rental Solutions LLC is hiring a Virtual Guest Service Agent to support guests staying at short-term rental properties. The role involves handling enquiries, resolving guest issues and coordinating with the operations team.
Key Responsibilities
- Respond to guest messages, calls and enquiries.
- Explain property details, amenities and local information.
- Resolve complaints and in-stay issues.
- Coordinate maintenance requests and follow-ups.
- Work with cleaners, maintenance staff and vendors.
- Monitor reservations, cancellations and booking changes.
- Maintain accurate records of issues and resolutions.
- Escalate refund and compensation requests to the manager.
Requirements
- Customer service experience, preferably in hospitality or short-term rentals.
- Excellent written and spoken communication.
- Strong problem-solving and multitasking skills.
- Ability to handle complaints calmly.
- Familiarity with Slack, spreadsheets and property management software.
- Good time management and attention to detail.
- Reliable internet connection.
- Flexibility with shift timings.
How to Apply
Send your resume and a short note about your customer service experience to abel@booknola.com.
