Job Role: Customer Service Executive
Company: Credence Resource Management
Location: Pune
Job Type: Full-Time | Work From Office
Salary: ₹20K – ₹50K per month
HR Contact: Pratham Chavan
WhatsApp: 9860894235
Email: Pratham.chavan@credencerm.com
Credence Resource Management is hiring Customer Service Executives in Pune. The role involves communicating with consumers of healthcare and telecommunication providers in the United States regarding overdue and unpaid bills.
The position requires strong communication and customer service skills. Candidates will handle customer calls and work on payment collection and account follow-ups.
Key Responsibilities
- Communicate with consumers of US healthcare and telecommunication providers.
- Call consumers regarding overdue and unpaid bills.
- Negotiate with consumers for overdue payments on behalf of clients.
- Use effective verbal communication and customer service skills.
- Handle difficult customer issues in a fast-paced environment.
- Understand the reason for payment delinquency.
- Identify the best course of action for each account.
- Communicate with consumers respectfully and professionally.
- Document all collection efforts according to company procedures and compliance policies.
- Keep leadership and team members updated on account status.
- Handle escalations according to established standards.
- Manage assigned accounts accurately and on time.
- Handle outbound calls initially with a move towards a blended inbound and outbound process.
- Work on early, mid and late-stage defaults.
- Handle return payment cases, first payment defaults and work date follow-up assignments.
Eligibility and Requirements
- Strong verbal communication skills.
- Good customer service skills.
- Ability to handle difficult customer situations.
- Ability to work in a fast-paced environment.
- Professional communication with customers and team members.
How to Apply
Contact Pratham Chavan on WhatsApp at 9860894235.
You can also send your resume to Pratham.chavan@credencerm.com.
