<strong>Company:</strong> Zepto Pvt
<strong>Position:</strong> Live Chat Support Executive
<strong>Industry:</strong> E-commerce / Quick Commerce
<strong>Location:</strong> Work From Home (Remote – India)
<strong>Employment Type:</strong> Full-Time
<strong>Salary:</strong> ₹25K – ₹40K per month
<strong>HR Contact:</strong> Sai Amr – +91 9966248528
<strong>Email:</strong> <a>Saiamrzepto.hr@zepto.com</a>
<strong>Key Responsibilities</strong>
<ul>
<li>Engage with customers through live chat to answer queries and resolve complaints</li>
<li>Troubleshoot technical issues and guide users on product features</li>
<li>Maintain accurate records of customer interactions in CRM systems</li>
<li>Provide proactive support, including guidance and basic upselling when required</li>
<li>Escalate complex or critical issues to the appropriate department</li>
</ul>
<strong>Skills & Eligibilities</strong>
<ul>
<li>Strong written communication and fast typing skills</li>
<li>Good problem-solving and multitasking ability</li>
<li>Basic computer knowledge and CRM/chat tools familiarity</li>
<li>Customer-centric attitude with attention to detail</li>
<li>Ability to work independently in a remote setup</li>
</ul>
<strong>Additional Information</strong>
<ul>
<li>Instant customer interaction via live chat support</li>
<li>Suitable for B2C customer service roles</li>
<li>Training and process guidance provided</li>
<li>Stable internet connection required</li>
</ul>
<strong>How to Apply</strong>
<strong>Send your resume or contact on WhatsApp at +91 9966248528 or email at <a>Saiamrzepto.hr@zepto.com</a></strong>
