<strong>Company:</strong> AKOVA FINTECH SOLUTIONS PRIVATE LIMITED
<strong>Position:</strong> Support Executive – FASTag Services Operations
<strong>Industry:</strong> Fintech / FASTag Services
<strong>Location:</strong> Hybrid (Work From Home + Work From Office at Lal Bazar, Kolkata – 700001)
<strong>Employment Type:</strong> Full Time, Permanent
<strong>Salary:</strong> 1.5 – 2.5 Lacs P.A. (As per candidature & experience)
<strong>Experience:</strong> 0 – 2 Years
<strong>Openings:</strong> 10
<strong>HR Contact:</strong> 9147328022
<strong>Email:</strong> <a>pratik.ghosh@akova.in</a>
<strong>Job ID:</strong> SE/OPR/JAN26
<strong>Responsibilities:</strong>
<ul>
<li>Respond to customer queries via phone, chat, and email</li>
<li>Assist with FASTag account issues, transaction disputes, and service interruptions</li>
<li>Educate customers on FASTag features, policies, and processes</li>
<li>Guide users through troubleshooting and self-service steps</li>
<li>Ensure timely resolution and follow-up of open tickets</li>
<li>Document customer interactions and feedback accurately</li>
</ul>
<strong>Skills & Requirements:</strong>
<ul>
<li>Strong verbal and written communication skills</li>
<li>Ability to handle multiple queries in a fast-paced environment</li>
<li>Basic knowledge of SQL and Advanced Excel (preferred)</li>
<li>Problem-solving mindset with customer-first approach</li>
<li>Freshers welcome (training provided)</li>
</ul>
<strong>Work Details:</strong>
<ul>
<li>Rotational shifts (details shared during interview)</li>
<li>Hybrid work model (WFH + WFO)</li>
</ul>
<strong>Why Join Akova:</strong>
<ul>
<li>Training and mentorship provided</li>
<li>Growth opportunity in the fintech sector</li>
<li>Friendly, collaborative work culture</li>
<li>Career advancement opportunities</li>
</ul>
<strong>How to Apply</strong>
<strong>Send your resume or contact on WhatsApp at 9147328022 or email <a>pratik.ghosh@akova.in</a></strong>
