Hiring organization
Helionext Private Limited
Employment Type
Full-time
Job Location
Remote work from: India
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Position title
Customer Support Associate - Remote Position - US Shift
Description
Voice Process Associate – Remote US Process | Full-Time Work From Home
Company: Helionext Private Limited
Position: Voice Process Associate – US Voice Process
Location: Remote (Hiring Office: Gurugram)
Job Type: Full-Time
Salary: Not Disclosed
Email: hello@onehtech.com
Helionext is hiring Voice Process Associates for a remote US voice process. This is a full-time work from home opportunity. Candidates should have international voice process experience and excellent English communication skills.
Job Responsibilities
- Answer inbound calls from US residents and board members
- Handle billing questions and service requests
- Log calls and route cases as per SOP
- Resolve Tier 1 customer queries
- Escalate complex issues with proper documentation
- Maintain call quality and accurate records
- Report urgent issues as per company guidelines
Eligibility
- Any Graduate can apply
- Minimum 2 years of international voice process experience
- Experience in US or UK campaigns is required
- Comfortable working in US shift timings
- Own laptop and stable Wi-Fi connection are mandatory
Required Skills
- Excellent spoken English
- Neutral or US-accent communication
- Strong written English
- Customer handling skills
- International BPO experience
- Voice process experience
- Email documentation
- Good problem-solving ability
Preferred Experience
- HOA or property management process
- Real estate BPO experience
Benefits
- Permanent work from home
- Full-time employment
- Opportunity to work with US clients
- International voice process experience
How to Apply
Send your updated CV to hello@onehtech.com.
