<p><strong>Company:</strong> Tech Mahindra<br /><strong>Location:</strong> Mumbai, All Areas (Sakinaka, Marol, Dadar, Borivali)<br /><strong>Job Type:</strong> Full-Time<br /><strong>Salary:</strong> ₹2–3 Lacs P.A.<br /><strong>Experience:</strong> 1 – 4 Years (1–6 years preferred for similar BPO/Call Centre roles)<br /><strong>Openings:</strong> 5<br /><strong>Contact HR:</strong> +91 8689948557 (Priyanka Gurav)</p>
<p><strong>About the Company</strong><br />Tech Mahindra is hiring for a blended process role, handling both voice and email support for education loan queries. The role involves providing timely, professional support to customers while maintaining high service standards.</p>
<p><strong>Job Overview</strong><br />This role requires handling inbound customer queries via calls and emails, ensuring proper prioritization and response to meet deadlines.</p>
<p><strong>Key Responsibilities</strong></p>
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<p>Handle education loan-related customer queries over voice and email</p>
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<p>Process emails efficiently and prioritize tasks</p>
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<p>Provide excellent customer service with prompt and accurate responses</p>
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<p>Maintain records of customer interactions and ensure follow-ups</p>
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<p><strong>Eligibility Criteria</strong></p>
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<p>1–6 years experience in voice or email support, preferably in BPO/Call Centre</p>
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<p>Excellent written and verbal communication skills</p>
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<p>Ability to handle multiple tasks and prioritize effectively</p>
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<p>Professional and courteous demeanor</p>
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<p><strong>Skills Required</strong></p>
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<p>Email drafting and professional communication</p>
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<p>Customer query handling over calls and emails</p>
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<p>Attention to detail and process adherence</p>
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<p>Basic computer and MS Office skills</p>
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<p><strong>How to Apply</strong><br /><strong>WhatsApp CV:</strong> +91 8689948557 (HR Priyanka Gurav)</p>
