Company: Tech Mahindra
Location: Mumbai, All Areas (Sakinaka, Marol, Dadar, Borivali)
Job Type: Full-Time
Salary: ₹2–3 Lacs P.A.
Experience: 1 – 4 Years (1–6 years preferred for similar BPO/Call Centre roles)
Openings: 5
Contact HR: +91 8689948557 (Priyanka Gurav)
About the Company
Tech Mahindra is hiring for a blended process role, handling both voice and email support for education loan queries. The role involves providing timely, professional support to customers while maintaining high service standards.
Job Overview
This role requires handling inbound customer queries via calls and emails, ensuring proper prioritization and response to meet deadlines.
Key Responsibilities
-
Handle education loan-related customer queries over voice and email
-
Process emails efficiently and prioritize tasks
-
Provide excellent customer service with prompt and accurate responses
-
Maintain records of customer interactions and ensure follow-ups
Eligibility Criteria
-
1–6 years experience in voice or email support, preferably in BPO/Call Centre
-
Excellent written and verbal communication skills
-
Ability to handle multiple tasks and prioritize effectively
-
Professional and courteous demeanor
Skills Required
-
Email drafting and professional communication
-
Customer query handling over calls and emails
-
Attention to detail and process adherence
-
Basic computer and MS Office skills
How to Apply
WhatsApp CV: +91 8689948557 (HR Priyanka Gurav)
