Customer Recovery Agent

Fareportal

Remote Work
Hiring office located in Delhi / NCR
Salary ₹5 LPA to ₹7.5 LPA

Fareportal is hiring for collection support. This is a remote full time opening. Candidates should have collection knowledge and good communication. The work is about chargeback recovery and case follow up.

Contact: Aarti Singh +91 8851789236

Job Work

You will work on chargeback recovery cases. You will contact customers by phone or email. You will also update records and follow cases till closure.

• Collect chargeback amount from customers
• Contact customers by phone
• Contact customers by email
• Update TMS records
• Maintain daily PR sheet
• Follow up on open cases
• Send legal notices when needed
• Track recovery progress
• Maintain daily reports

Work Details

This profile needs careful case handling. You must keep records clear. You must also follow company rules and FDCPA guidelines properly.

• Follow FDCPA rules
• Update case summary
• Upload supporting documents
• Send legal notices in time
• Coordinate with other departments
• Check calls and emails when needed

Skills Needed

The company wants candidates with collection background. Good MS Office knowledge is important. GDS knowledge is useful but not required.

• Collection process knowledge
• Chargeback handling
• Debt recovery
• MS Office
• Multiple tool handling
• Neutral accent
• Good communication

Eligibility

Candidates should be graduates from any stream. International voice or collection experience will help.

• Any graduate
• Prior collection experience
• Good communication
• Comfortable with recovery work
• Ready for process based work

Important Note

The company may send legal notices if needed. Any serious customer complaint must be shared with supervisor or manager. The role needs attention to detail and proper case tracking.

Contact: Aarti Singh +91 8851789236