Customer Support and CRM Operations – Part-time Freelance

Company Name: Megaaudio International Ltd
Location: Ashok Vihar H.O, Delhi (Hybrid – Work from home + Office)
Job Type: Part-time, Freelance
Salary: Not specified (as per role/project)
Contact: ho@autordx.com | +91 9871167297

Description:

Key Responsibilities & Work

• Manage and update customer data in CRM software
• Handle customer queries, complaints, and follow-ups
• Coordinate with sales and service teams
• Maintain customer records, purchase history, and feedback
• Respond to customers via calls, WhatsApp, email, and social media
• Generate daily and weekly CRM reports
• Track leads, conversions, and engagement
• Improve customer satisfaction and retention

Eligibility & Skills Required

• Bachelor’s degree in Business, Marketing, or related field
• Minimum 6 months experience in CRM or customer support
• Good communication skills (Hindi & English)
• Knowledge of CRM tools, Excel, and data management
• Strong problem-solving and customer handling skills

Work Setup & Flexibility

• Hybrid work (Delhi office + remote work)
• Part-time / freelance role
• Flexible working based on tasks

Why Join This Role

• Opportunity to work in automobile accessories industry
• Hands-on experience in CRM and customer handling
• Flexible work structure

How to Apply

Send your updated resume via email or WhatsApp.

📧 Email: ho@autordx.com
📞 WhatsApp: +91 9871167297