<p><strong>Job Title:</strong> Customer Support Associate / Executive<br />Handle customer queries and provide support via calls and WhatsApp.</p>
<p><strong>Organization:</strong> <span><span>HPS Lab Designs Pvt Ltd (Ajjas)</span></span><br /><strong>Location:</strong> Bhopal, Madhya Pradesh<br /><strong>Job Type:</strong> Full-time<br /><strong>Experience:</strong> 0–2 years (Freshers can apply)<br /><strong>Salary:</strong> ₹1.75L – ₹2.5L per year<br /><strong>Contact Number:</strong> +91 9826428400<br /><strong>Email:</strong> <a>hr@ajjas.com</a></p>
<p><strong>About the Company</strong></p>
<p>Ajjas is a fast-growing IoT company working on GPS tracking devices and smart mobility solutions. The company focuses on innovation, customer satisfaction, and continuous learning.</p>
<p><strong>Job Overview</strong></p>
<p>We are hiring Customer Support Associates to handle customer queries and provide solutions. This role is ideal for candidates who enjoy communication and problem-solving.</p>
<p><strong>Key Responsibilities & Daily Work</strong></p>
<ul>
<li>Handle customer calls and WhatsApp queries</li>
<li>Understand issues and provide correct solutions</li>
<li>Guide customers on product usage and app features</li>
<li>Do basic troubleshooting support</li>
<li>Update customer details in CRM system</li>
<li>Escalate technical issues when needed</li>
<li>Coordinate with internal teams</li>
<li>Collect feedback from customers</li>
</ul>
<p><strong>Eligibility & Skills Required</strong></p>
<ul>
<li>Good communication in Hindi and English</li>
<li>Basic computer knowledge</li>
<li>Patience and problem-solving attitude</li>
<li>Confidence in handling customer calls</li>
</ul>
<p><strong>Preferred (Not Mandatory)</strong></p>
<ul>
<li>Experience in customer support or call center</li>
<li>Knowledge of mobile apps, GPS or IoT products</li>
<li>Familiarity with CRM tools</li>
</ul>
<p><strong>Performance Metrics</strong></p>
<ul>
<li>Customer Satisfaction (CSAT)</li>
<li>First Call Resolution (FCR)</li>
<li>Call quality and process follow-up</li>
</ul>
<p><strong>Work Environment & Benefits</strong></p>
<ul>
<li>Friendly office environment</li>
<li>Learning and growth opportunities</li>
<li>Provident Fund (PF)</li>
</ul>
<p><strong>How to Apply</strong></p>
<p>Send your resume via email or contact on WhatsApp.</p>
<p><strong>Contact Details:</strong><br />Call/WhatsApp: +91 9826428400<br />Email: <a>hr@ajjas.com</a></p>
