<strong>Voice Process Associate – Remote US Process | Full-Time Work From Home</strong>
<strong>Company:</strong> Helionext Private Limited
<strong>Position:</strong> Voice Process Associate – US Voice Process
<strong>Location:</strong> Remote (Hiring Office: Gurugram)
<strong>Job Type:</strong> Full-Time
<strong>Salary:</strong> Not Disclosed
<strong>Email:</strong> hello@onehtech.com
Helionext is hiring <strong>Voice Process Associates</strong> for a remote US voice process. This is a full-time work from home opportunity. Candidates should have international voice process experience and excellent English communication skills.
<strong>Job Responsibilities</strong>
<ul>
<li>Answer inbound calls from US residents and board members</li>
<li>Handle billing questions and service requests</li>
<li>Log calls and route cases as per SOP</li>
<li>Resolve Tier 1 customer queries</li>
<li>Escalate complex issues with proper documentation</li>
<li>Maintain call quality and accurate records</li>
<li>Report urgent issues as per company guidelines</li>
</ul>
<strong>Eligibility</strong>
<ul>
<li>Any Graduate can apply</li>
<li>Minimum 2 years of international voice process experience</li>
<li>Experience in US or UK campaigns is required</li>
<li>Comfortable working in US shift timings</li>
<li>Own laptop and stable Wi-Fi connection are mandatory</li>
</ul>
<strong>Required Skills</strong>
<ul>
<li>Excellent spoken English</li>
<li>Neutral or US-accent communication</li>
<li>Strong written English</li>
<li>Customer handling skills</li>
<li>International BPO experience</li>
<li>Voice process experience</li>
<li>Email documentation</li>
<li>Good problem-solving ability</li>
</ul>
<strong>Preferred Experience</strong>
<ul>
<li>HOA or property management process</li>
<li>Real estate BPO experience</li>
</ul>
<strong>Benefits</strong>
<ul>
<li>Permanent work from home</li>
<li>Full-time employment</li>
<li>Opportunity to work with US clients</li>
<li>International voice process experience</li>
</ul>
<strong>How to Apply</strong>
Send your updated CV to <strong>hello@onehtech.com</strong>.
