<p>Location: Noida, India<br />Job Type: Full-Time<br />Experience: Minimum 2 years in E-commerce Customer Support<br />Salary: Up to ₹4L per year (Based on Experience)<br />Contact: <a>shally.sunekha@rustorange.com</a></p>
<p><strong>Key Responsibilities & Role Details</strong></p>
<ul>
<li>Handle customer queries across calls, WhatsApp, Instagram DMs, email, and chat</li>
<li>Provide accurate information regarding orders, deliveries, sizing, availability, return/exchange policies, and offers</li>
<li>Track and resolve issues related to delayed shipments, cancellations, refunds, product issues, and exchanges</li>
<li>Coordinate with warehouse, logistics, production, catalog, and design teams for timely resolution</li>
<li>Maintain clear customer records and update status in CRM or shared trackers</li>
<li>Ensure high customer satisfaction with polite, solution-oriented communication</li>
<li>Escalate recurring or critical issues to management with proper documentation</li>
<li>Manage peak sale periods and festive season query loads efficiently</li>
</ul>
<p><strong>Eligibility & Skills Required</strong></p>
<ul>
<li>Graduate in any discipline</li>
<li>Minimum 2 years of experience in e-commerce customer support (D2C experience preferred)</li>
<li>Excellent spoken English; Hindi is a plus</li>
<li>Strong problem-solving skills and customer handling attitude</li>
<li>Ability to manage multiple conversations across channels simultaneously</li>
<li>Familiarity with e-commerce workflows (order tracking, RTO, COD, exchange/refund cycles, courier coordination)</li>
<li>Basic proficiency in Google Sheets / Excel</li>
<li>Calm under pressure and able to handle escalations professionally</li>
<li>High ownership, empathy, and ability to reflect the brand tone</li>
</ul>
<p><strong>Preferred Candidate Profile</strong></p>
<ul>
<li>Experience working with e-commerce brands</li>
<li>Familiarity with WhatsApp/Instagram support and social commerce etiquette</li>
<li>Customer-friendly personality with patience and positivity</li>
<li>Comfortable working independently in a remote or hybrid setup</li>
</ul>
<p><strong>Perks & Benefits</strong></p>
<ul>
<li>Work in a creatively-led, trend-setting fashion brand</li>
<li>Hands-on exposure to customer support in the fashion e-commerce industry</li>
<li>Opportunity to contribute to building brand experiences</li>
<li>Collaborative and growth-oriented work environment</li>
</ul>
<p><strong>How to Apply</strong><br />Send your resume (and portfolio if available) to <a>shally.sunekha@rustorange.com</a><br />Use the subject line: <em>“Customer Support Executive”</em></p>
