Hiring organization
Rustorange
Employment Type
Full-time
Job Location
Noida, India
Date posted
March 21, 2026
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Position title
Customer Support Executive
Base Salary
₹3L-₹4L Per year
Description
Location: Noida, India
Job Type: Full-Time
Experience: Minimum 2 years in E-commerce Customer Support
Salary: Up to ₹4L per year (Based on Experience)
Contact: shally.sunekha@rustorange.com
Key Responsibilities & Role Details
- Handle customer queries across calls, WhatsApp, Instagram DMs, email, and chat
- Provide accurate information regarding orders, deliveries, sizing, availability, return/exchange policies, and offers
- Track and resolve issues related to delayed shipments, cancellations, refunds, product issues, and exchanges
- Coordinate with warehouse, logistics, production, catalog, and design teams for timely resolution
- Maintain clear customer records and update status in CRM or shared trackers
- Ensure high customer satisfaction with polite, solution-oriented communication
- Escalate recurring or critical issues to management with proper documentation
- Manage peak sale periods and festive season query loads efficiently
Eligibility & Skills Required
- Graduate in any discipline
- Minimum 2 years of experience in e-commerce customer support (D2C experience preferred)
- Excellent spoken English; Hindi is a plus
- Strong problem-solving skills and customer handling attitude
- Ability to manage multiple conversations across channels simultaneously
- Familiarity with e-commerce workflows (order tracking, RTO, COD, exchange/refund cycles, courier coordination)
- Basic proficiency in Google Sheets / Excel
- Calm under pressure and able to handle escalations professionally
- High ownership, empathy, and ability to reflect the brand tone
Preferred Candidate Profile
- Experience working with e-commerce brands
- Familiarity with WhatsApp/Instagram support and social commerce etiquette
- Customer-friendly personality with patience and positivity
- Comfortable working independently in a remote or hybrid setup
Perks & Benefits
- Work in a creatively-led, trend-setting fashion brand
- Hands-on exposure to customer support in the fashion e-commerce industry
- Opportunity to contribute to building brand experiences
- Collaborative and growth-oriented work environment
How to Apply
Send your resume (and portfolio if available) to shally.sunekha@rustorange.com
Use the subject line: “Customer Support Executive”
