Customer Support Executive

Location: Noida, India
Job Type: Full-Time
Experience: Minimum 2 years in E-commerce Customer Support
Salary: Up to ₹4,00,000 per year (Based on Experience)
Contact: shally.sunekha@rustorange.com

Key Responsibilities & Role Details

• Handle customer queries across calls, WhatsApp, Instagram DMs, email, and chat
• Provide accurate information regarding orders, deliveries, sizing, availability, return/exchange policies, and offers
• Track and resolve issues related to delayed shipments, cancellations, refunds, product issues, and exchanges
• Coordinate with warehouse, logistics, production, catalog, and design teams for timely resolution
• Maintain clear customer records and update status in CRM or shared trackers
• Ensure high customer satisfaction with polite, solution-oriented communication
• Escalate recurring or critical issues to management with proper documentation
• Manage peak sale periods and festive season query loads efficiently

Eligibility & Skills Required

• Graduate in any discipline
• Minimum 2 years of experience in e-commerce customer support (D2C experience preferred)
• Excellent spoken English; Hindi is a plus
• Strong problem-solving skills and customer handling attitude
• Ability to manage multiple conversations across channels simultaneously
• Familiarity with e-commerce workflows (order tracking, RTO, COD, exchange/refund cycles, courier coordination)
• Basic proficiency in Google Sheets / Excel
• Calm under pressure and able to handle escalations professionally
• High ownership, empathy, and ability to reflect the brand tone

Preferred Candidate Profile

• Experience working with e-commerce brands
• Familiarity with WhatsApp/Instagram support and social commerce etiquette
• Customer-friendly personality with patience and positivity
• Comfortable working independently in a remote or hybrid setup

Perks & Benefits

• Work in a creatively-led, trend-setting fashion brand
• Hands-on exposure to customer support in the fashion e-commerce industry
• Opportunity to contribute to building brand experiences
• Collaborative and growth-oriented work environment

How to Apply
Send your resume (and portfolio if available) to shally.sunekha@rustorange.com
Use the subject line: “Customer Support Executive”