<strong>Company Name:</strong> NIIT
<strong>Job Type:</strong> Full-time
<strong>Salary:</strong> 25000 to 30000
<strong>Location:</strong> India
<strong>Email:</strong> preethigeethanatha3794@gmail.com
<strong>Job Description:</strong>
<h2><strong>Job Description – Customer Support / Counsellor (Work From Home)</strong></h2>
<strong>Job Summary:</strong>
Dedicated and empathetic customer support professional with 3+ years of experience in client counselling, front office coordination, and sales advisory. Skilled in handling customer queries through chat and email with a focus on clear communication, problem-solving, and delivering a positive customer experience.
<strong>Key Responsibilities:</strong>
<ul>
<li>Respond to customer inquiries through chat, email, and CRM platforms in a timely and professional manner.</li>
<li>Resolve customer concerns efficiently while maintaining empathy and politeness.</li>
<li>Update customer details, track issues, and escalate unresolved cases when necessary.</li>
<li>Provide accurate product or service information and assist in the onboarding process.</li>
<li>Maintain detailed records of customer interactions for future reference.</li>
<li>Collaborate with internal teams to ensure smooth issue resolution.</li>
<li>Achieve performance metrics including response time, quality, and customer satisfaction.</li>
<li>Stay updated on company policies, promotions, and digital tools to support customers effectively.</li>
</ul>
<strong>Key Skills:</strong>
<ul>
<li>Excellent written and verbal communication</li>
<li>Customer handling and relationship management</li>
<li>Chat and email support tools (Zendesk, Freshdesk, CRM systems)</li>
<li>Patience, empathy, and problem-solving</li>
<li>MS Office, Google Workspace, Canva, and AI tools (ChatGPT)</li>
</ul>
<strong>Work Preferences:</strong>
<ul>
<li>Remote (Work From Home)</li>
<li>Day Shift (10 AM – 7 PM)</li>
<li>Non-Voice / Chat-Based Roles</li>
</ul>
