<p><strong>Company:</strong> <span><span>Tech Mahindra</span></span><br /><strong>Location:</strong> <span><span>Mumbai</span></span> (Chandivali – Mumbai Suburban)<br /><strong>Job Type:</strong> Full-time<br /><strong>Experience:</strong> 1–6 Years<br /><strong>Salary:</strong> ₹2.75 – ₹3.75 LPA<br /><strong>Openings:</strong> 20<br /><strong>Contact Person:</strong> Vidhya HR<br /><strong>WhatsApp:</strong> +91 7775006165</p>
<p><strong>About the Company</strong></p>
<p>Tech Mahindra is a leading IT and BPO company with a strong global presence. It offers stable career opportunities, professional work culture, and growth in the customer service and BFSI domain.</p>
<p><strong>Job Overview</strong></p>
<p>This role is focused on handling email escalations related to financial products like credit cards and loans. You will manage customer complaints and provide proper resolutions while maintaining professionalism and empathy.</p>
<p><strong>Key Responsibilities & Role Details</strong></p>
<ul>
<li>Handle customer queries through email escalation process</li>
<li>Resolve issues related to credit cards, loans, and BFSI products</li>
<li>Manage customer complaints with professionalism</li>
<li>Ensure timely and accurate resolution</li>
<li>Maintain high-quality communication with customers</li>
</ul>
<p><strong>Eligibility & Skills Required</strong></p>
<ul>
<li>1–6 years experience in email support or similar role</li>
<li>Experience in BFSI sector (credit cards, loans) preferred</li>
<li>Excellent written communication skills</li>
<li>Ability to handle difficult customer situations</li>
<li>Good problem-solving skills</li>
</ul>
<p><strong>Perks & Benefits</strong></p>
<ul>
<li>Stable MNC job opportunity</li>
<li>Career growth in BFSI process</li>
<li>Professional work environment</li>
<li>Exposure to financial services domain</li>
</ul>
<p><strong>How to Apply</strong></p>
<p>You can send your resume to the given email/phone/WhatsApp.</p>
<p><strong>Contact Details:</strong><br />Vidhya HR: +91 7775006165</p>
