<strong>WintreeTech Pvt Ltd</strong>
Customer Support Executive
Mumbai (Malad West)
Hybrid Job
Salary ₹50K to ₹3 LPA
WintreeTech Pvt Ltd is hiring Customer Support Executives. This role is suitable for freshers and candidates with up to 2 years of experience. Women candidates, women returning to work, and ex-defence personnel are preferred.
Contact HR: +91 9987029015 (WhatsApp)
<strong>About The Role</strong>
The company is looking for customer-focused candidates who can assist clients, solve queries, and provide support through phone, email, and chat channels.
<strong>Key Responsibilities</strong>
<ul>
<li>Review customer data through the system</li>
<li>Provide desk support to clients</li>
<li>Respond to customer queries via email and chat</li>
<li>Share accurate product and service information</li>
<li>Resolve complaints and issues professionally</li>
<li>Record customer interactions in the system</li>
<li>Coordinate with internal teams</li>
<li>Maintain customer satisfaction</li>
<li>Support reporting and tracking activities</li>
</ul>
<strong>Required Skills</strong>
Candidates should have strong communication and problem-solving skills. Advanced Excel knowledge is an important requirement for this role.
<ul>
<li>Advanced Excel</li>
<li>Data Analysis</li>
<li>Pivot Tables</li>
<li>VLOOKUP</li>
<li>XLOOKUP</li>
<li>Basic Macros</li>
<li>Chat Support</li>
<li>Email Support</li>
<li>Customer Support</li>
<li>Technical Support</li>
<li>Problem Solving</li>
<li>Query Resolution</li>
<li>Client Support</li>
<li>Help Desk Operations</li>
<li>Ticketing Tools</li>
<li>Troubleshooting</li>
</ul>
<strong>Eligibility Criteria</strong>
<ul>
<li>Any Graduate can apply</li>
<li>Freshers can apply</li>
<li>Up to 2 years of experience</li>
<li>Good written and verbal communication</li>
<li>Customer-oriented mindset</li>
<li>Ability to work in a fast-paced environment</li>
<li>Knowledge of Payment Gateway Services preferred</li>
</ul>
<strong>Why Join WintreeTech?</strong>
WintreeTech provides IT support, customer operations, HR support, marketing, and data management services. The company focuses on helping businesses improve efficiency and growth through technology-driven solutions.
<strong>How To Apply</strong>
Interested candidates can share their resume through WhatsApp.
WhatsApp: +91 9987029015
