Job Role: International Chat Executive – Customer Support
Company: IntouchCX
Job Type: Full Time | Permanent
Work Location: Hyderabad
Work Mode: Work From Office
Experience: 1–2 Years Listed
Required Experience: International Chat Support Experience
Process: Chat & Email Support
Language: English
Shift: Rotational Night Shifts
Openings: 100
Education: High School Diploma or Equivalent
WhatsApp: +91 7075920827
Email: simu.das@intouchcx.com
HR Contact: Simu
IntouchCX is hiring Customer Service Representatives for its international chat support process in Hyderabad. The role includes customer support through chat and email.
Candidates should have international chat support experience with good written English. Strong typing skills and the ability to manage multiple chats are also required.
Key Responsibilities
- Support customers through chat and email.
- Respond to customer queries.
- Resolve customer issues within service standards.
- Share accurate information about products and services.
- Build positive customer relationships through written communication.
- Investigate customer concerns.
- Handle escalations when required.
- Record customer interactions accurately.
- Follow company policies and quality standards.
Requirements
- International Chat Support experience is required.
- Minimum 6 months of customer service international chat support or BPO experience is mentioned.
- Good written and verbal English.
- Strong typing skills.
- Good attention to detail.
- Strong problem-solving skills.
- Ability to handle multiple customer interactions.
- Basic computer and web application skills.
- Good time management.
- Comfortable with rotational night shifts.
- Ready to work weekends and holidays when required.
- Successful background verification is mandatory.
Skills
- International Chat Support
- Customer Service
- Email Support
- Non-Voice Process
- Written English
- Typing
- BPO Operations
- Customer Handling
- Problem Solving
Benefits
- Structured training.
- Career growth opportunities.
- Exposure to international customers.
- Professional work environment.
- Experience in global customer support operations.
How to Apply
Send your updated resume to:
WhatsApp: +91 7075920827
Email: simu.das@intouchcx.com
Mention International Chat Executive while applying.
