Job Title: Technical Support Executive – International Voice
Assist users with technical issues via calls, chats, and emails to ensure smooth work operations.
Organization: Dynpro India Pvt Ltd
Location: Mindspace, Hyderabad (Hybrid)
Employment Type: Contract to Hire (C2H)
Salary: ₹1,00,000 – ₹5,00,000 per annum
Shift: Rotational (including weekends)
Contact: WhatsApp – +91 7978743691 | Email – sahil.s@dynpro.in
About Company
Dynpro India Pvt Ltd is an IT staffing and consulting firm that partners with top global companies, including Big 4 clients, to provide skilled professionals for various technical and support roles.
Job Overview
This role is for an International Voice Process where you will provide technical support to employees of a global firm. You will handle queries through calls, chats, and emails and ensure quick issue resolution.
Key Responsibilities & Support Work
- Handle technical support queries via calls, chat, and email
- Resolve application-related issues or escalate when needed
- Maintain high customer satisfaction and service quality
- Follow company policies and data security guidelines
- Meet KPIs like FCR, CSAT, and quality standards
- Stay updated with tools, systems, and process changes
- Manage schedule adherence and attendance properly
Eligibility & Skills Required
- 1–2 years of experience in voice process / tech support
- Any graduate can apply
- Good English communication skills
- Willing to work in rotational shifts and weekends
- Ready for Contract-to-Hire role
- Immediate or 15–30 days joiners preferred
Selection Process
- Virtual Interview (2 rounds)
Perks & Benefits
- Opportunity to work with Big 4 client
- Hybrid work model
- Career growth in technical support domain
- International exposure
Work Details
- Location: Mindspace, Hyderabad
- Work Mode: Hybrid
- Shift: Rotational
How to Apply
Send your CV with details (Experience, CTC, Expected CTC, Notice Period) to: sahil.s@dynpro.in
Or WhatsApp your resume: +91 7978743691
