<p><strong>Job Title:</strong> Technical Support Executive – International Voice<br />Assist users with technical issues via calls, chats, and emails to ensure smooth work operations.</p>
<p><strong>Organization:</strong> <span><span>Dynpro India Pvt Ltd</span></span><br /><strong>Location:</strong> Mindspace, Hyderabad (Hybrid)<br /><strong>Employment Type:</strong> Contract to Hire (C2H)<br /><strong>Salary:</strong> ₹1L – ₹5L per annum<br /><strong>Shift:</strong> Rotational (including weekends)<br /><strong>Contact:</strong> WhatsApp – +91 7978743691 | Email – <a>sahil.s@dynpro.in</a></p>
<p><strong>About Company</strong></p>
<p>Dynpro India Pvt Ltd is an IT staffing and consulting firm that partners with top global companies, including Big 4 clients, to provide skilled professionals for various technical and support roles.</p>
<p><strong>Job Overview</strong></p>
<p>This role is for an International Voice Process where you will provide technical support to employees of a global firm. You will handle queries through calls, chats, and emails and ensure quick issue resolution.</p>
<p><strong>Key Responsibilities & Support Work</strong></p>
<ul>
<li>Handle technical support queries via calls, chat, and email</li>
<li>Resolve application-related issues or escalate when needed</li>
<li>Maintain high customer satisfaction and service quality</li>
<li>Follow company policies and data security guidelines</li>
<li>Meet KPIs like FCR, CSAT, and quality standards</li>
<li>Stay updated with tools, systems, and process changes</li>
<li>Manage schedule adherence and attendance properly</li>
</ul>
<p><strong>Eligibility & Skills Required</strong></p>
<ul>
<li>1–2 years of experience in voice process / tech support</li>
<li>Any graduate can apply</li>
<li>Good English communication skills</li>
<li>Willing to work in rotational shifts and weekends</li>
<li>Ready for Contract-to-Hire role</li>
<li>Immediate or 15–30 days joiners preferred</li>
</ul>
<p><strong>Selection Process</strong></p>
<ul>
<li>Virtual Interview (2 rounds)</li>
</ul>
<p><strong>Perks & Benefits</strong></p>
<ul>
<li>Opportunity to work with Big 4 client</li>
<li>Hybrid work model</li>
<li>Career growth in technical support domain</li>
<li>International exposure</li>
</ul>
<p><strong>Work Details</strong></p>
<ul>
<li>Location: Mindspace, Hyderabad</li>
<li>Work Mode: Hybrid</li>
<li>Shift: Rotational</li>
</ul>
<p><strong>How to Apply</strong></p>
<p>Send your CV with details (Experience, CTC, Expected CTC, Notice Period) to: <a>sahil.s@dynpro.in</a></p>
<p>Or WhatsApp your resume: +91 7978743691</p>
