Sales & Service Representative | Columbia, SC, USA First Citizens Bank

<strong>Position</strong>: Sales & Service Representative
<strong>Company</strong>: First Citizens Bank
<h3>Overview</h3>
Are you a people person? Join First Citizens Bank as a <strong>Sales and Service Representative</strong> in a branch team to make a difference in customer experiences and build meaningful relationships.
<h3>Key Responsibilities</h3>
<ul>
<li><strong>Customer Engagement</strong>: Engage customers in conversations to understand their banking needs and preferences, fostering a positive banking experience.</li>
<li><strong>Transaction Processing</strong>: Accurately and efficiently process transactions and other customer service requests within the branch.</li>
<li><strong>Customer Service and Support</strong>: Provide assistance with account servicing, including guidance on bank tools and resources.</li>
<li><strong>Digital Education</strong>: Facilitate awareness of digital banking services, helping customers utilize online and mobile banking capabilities.</li>
<li><strong>Sales Support</strong>: Identify and refer sales opportunities to appropriate bank partners to support the branch’s sales efforts.</li>
<li><strong>Team Collaboration</strong>: Work closely with branch team members and other bank partners to ensure customers receive comprehensive financial solutions.</li>
</ul>
<h3>Qualifications</h3>
<strong>Required</strong>:
<ul>
<li>High School Diploma or GED</li>
<li>6+ months of customer service experience</li>
</ul>
<strong>Preferred</strong>:
<ul>
<li>Experience in sales</li>
<li><strong>Skills</strong>: Financial literacy and knowledge of retail banking products and services</li>
</ul>
<strong>Core Competencies</strong>:
<ul>
<li><strong>Communication Skills</strong>: Comfortable and confident in proactively engaging with customers.</li>
<li><strong>Customer Service</strong>: Demonstrates professionalism and empathy in interactions.</li>
<li><strong>Adaptability</strong>: Ability to learn quickly and keep up with new information and technologies.</li>
<li><strong>Teamwork</strong>: Builds strong working relationships within the team and across functions.</li>
<li><strong>Flexibility</strong>: Able to manage multiple tasks and shift priorities as needed.</li>
<li><strong>Agility</strong>: Quick to process information and resolve issues effectively.</li>
</ul>
<h3>Benefits</h3>
Full-time associates (20+ hours) are eligible for a <strong>comprehensive benefits program</strong> tailored to meet their needs. These benefits include options designed to support associates and their families, however defined. Additional details can be found <a href="https://jobs.firstcitizens.com/benefits">here</a>.