Gia travel

Travel Consultant

Kerala

Easy Apply

Duties & Responsibilities

1. Customer Service:

• Assist customers in booking flight tickets, and providing information on available flights, schedules, and fares.
• Address customer inquiries, and concerns, and provide support throughout the booking process.

2. Reservation Systems:

• Use global distribution systems (GDS) to check flight availability, make reservations, and issue tickets.
• Ensure accurate and up-to-date information is entered into the system.

3. Knowledge of Airline Policies:

• Stay informed about airline policies, rules, and regulations regarding bookings, cancellations, and refunds.
• Provide information on baggage allowances, visa requirements, and other relevant details.

4. Itinerary Planning:

• Assist customers in planning multi-leg or complex itineraries based on their preferences and requirements.
• Provide options for connecting flights and layovers.

5. Payment Processing:

• Process payments for flight bookings and issue electronic or paper tickets.

6. Promotions and Up-selling:

• Promote and explain additional services such as travel insurance, seat upgrades, and other amenities.
• Offer information on any ongoing promotions or discounts.

7. Communication:

• Communicate with airlines to confirm bookings, resolve issues, and relay information to customers.
• Notify customers of any changes to their flights, delays, or cancellations.

8. Record Keeping:

• Maintain accurate records of reservations, cancellations, and customer interactions.
• Generate reports and updates for management as required.

9. Knowledge of Air Travel Regulations:

• Stay informed about international and domestic air travel regulations, including customs and immigration requirements.

10. Problem Resolution:

• Address and resolve issues related to bookings, such as changes in travel plans, cancellations, or discrepancies in ticket information.

11. Collaboration:

• Collaborate with other departments, such as the sales team or customer service, to ensure a seamless customer experience.

12. Continuous Learning:

• Stay updated on changes in airline procedures, new routes, and any developments in the travel industry.

Incentive: We will pay Profit incentive + Customer bonus + Sunday Allowance + Target Bonus

Experience : 0 to 5 Yr
Language Fluency : English, Malayalam, Hindi ( An Advantage)
Note: We will provide training for Freshers

Sent CV to Career@giatravel.co.uk

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Work from home

Schedule:

• Night shift

Experience:

• total work: 2 years (Required)

Language:

• English (Required)

License/Certification:

• IATA certificate (Required)

Work Location: Remote