<h4>Gia travel</h4>
<h1>Travel Consultant</h1>
Kerala
Easy Apply
<b>Duties & Responsibilities</b>
<b>1. Customer Service:</b>
<ul>
<li>Assist customers in booking flight tickets, and providing information on available flights, schedules, and fares.</li>
<li>Address customer inquiries, and concerns, and provide support throughout the booking process.</li>
</ul>
<b>2. Reservation Systems:</b>
<ul>
<li>Use global distribution systems (GDS) to check flight availability, make reservations, and issue tickets.</li>
<li>Ensure accurate and up-to-date information is entered into the system.</li>
</ul>
<b>3. Knowledge of Airline Policies:</b>
<ul>
<li>Stay informed about airline policies, rules, and regulations regarding bookings, cancellations, and refunds.</li>
<li>Provide information on baggage allowances, visa requirements, and other relevant details.</li>
</ul>
<b>4. Itinerary Planning:</b>
<ul>
<li>Assist customers in planning multi-leg or complex itineraries based on their preferences and requirements.</li>
<li>Provide options for connecting flights and layovers.</li>
</ul>
<b>5. Payment Processing:</b>
<ul>
<li>Process payments for flight bookings and issue electronic or paper tickets.</li>
</ul>
<b>6. Promotions and Up-selling:</b>
<ul>
<li>Promote and explain additional services such as travel insurance, seat upgrades, and other amenities.</li>
<li>Offer information on any ongoing promotions or discounts.</li>
</ul>
<b>7. Communication:</b>
<ul>
<li>Communicate with airlines to confirm bookings, resolve issues, and relay information to customers.</li>
<li>Notify customers of any changes to their flights, delays, or cancellations.</li>
</ul>
<b>8. Record Keeping:</b>
<ul>
<li>Maintain accurate records of reservations, cancellations, and customer interactions.</li>
<li>Generate reports and updates for management as required.</li>
</ul>
<b>9. Knowledge of Air Travel Regulations:</b>
<ul>
<li>Stay informed about international and domestic air travel regulations, including customs and immigration requirements.</li>
</ul>
<b>10. Problem Resolution:</b>
<ul>
<li>Address and resolve issues related to bookings, such as changes in travel plans, cancellations, or discrepancies in ticket information.</li>
</ul>
<b>11. Collaboration:</b>
<ul>
<li>Collaborate with other departments, such as the sales team or customer service, to ensure a seamless customer experience.</li>
</ul>
<b>12. Continuous Learning:</b>
<ul>
<li>Stay updated on changes in airline procedures, new routes, and any developments in the travel industry.</li>
</ul>
<b>Incentive: </b>We will pay Profit incentive + Customer bonus + Sunday Allowance + Target Bonus
<b>Experience : </b>0 to 5 Yr
<b>Language Fluency :</b> English, Malayalam, Hindi ( An Advantage)
<b>Note: </b>We will provide training for Freshers
<b>Sent CV to Career@giatravel.co.uk</b>
Job Type: Full-time
Pay: ₹10K - ₹20K per month
Benefits:
<ul>
<li>Work from home</li>
</ul>
Schedule:
<ul>
<li>Night shift</li>
</ul>
Experience:
<ul>
<li>total work: 2 years (Required)</li>
</ul>
Language:
<ul>
<li>English (Required)</li>
</ul>
License/Certification:
<ul>
<li>IATA certificate (Required)</li>
</ul>
Work Location: Remote
