<strong>Company:</strong> Bigbasket (Innovative Retail Concepts Private Limited)
<strong>Position:</strong> Customer Support Associate
<strong>Industry:</strong> Retail / E-commerce
<strong>Location:</strong> Hybrid (Work From Home + On-site at Ameerpet, Hyderabad)
<strong>Employment Type:</strong> Full Time, Permanent
<strong>Salary:</strong> ₹2 – 2.5 Lacs P.A. (Freshers: ₹2 LPA)
<strong>Openings:</strong> 320
<strong>HR Contact:</strong> Meghana – +91 9511921087 (WhatsApp only)
<strong>Interview Details:</strong>
<ul>
<li>Walk-in: Mon to Sat, 11:00 AM – 4:00 PM</li>
<li>Dates: 6th January – 9th January</li>
<li>Venue: Bigbasket IRCPL, 7-1-618/ATC/506, 507, 508, 5th Floor, Aditya Trade Centre, Ameerpet, Hyderabad – 500016</li>
<li>Location Link: https://maps.app.goo.gl/VJYbKuHHe1RA3A6x5</li>
</ul>
<strong>Work Mode Details:</strong>
<ul>
<li>First 3 months: Work From Office (Training)</li>
<li>After training: Work From Home</li>
<li>Every 2 months: 6 days WFO if required</li>
</ul>
<strong>Languages Required:</strong>
<ul>
<li>English, Hindi & Telugu <strong>or</strong></li>
<li>English, Hindi & Marathi <strong>or</strong></li>
<li>English, Hindi & Bengali</li>
</ul>
<strong>Responsibilities:</strong>
<ul>
<li>Handle customer queries over calls</li>
<li>Understand issues and resolve as per process</li>
<li>Ensure customer satisfaction and quality service</li>
<li>Follow SOPs and maintain interaction records</li>
</ul>
<strong>Eligibility & Skills:</strong>
<ul>
<li>Education: Any (10+2 / Diploma / Degree)</li>
<li>Freshers & experienced BPO candidates can apply</li>
<li>Strictly no B-Tech, MBA, PG freshers</li>
<li>Good communication skills in required languages</li>
<li>Typing speed: 20–25 WPM</li>
<li>Age limit: Up to 30 years</li>
<li>Flexible for rotational shifts (6:00 AM – 11:45 PM, 9 hours)</li>
<li>Team player with positive attitude</li>
</ul>
<strong>Perks & Benefits:</strong>
<ul>
<li>PF & ESIC</li>
<li>Internet allowance</li>
<li>Hybrid work flexibility</li>
</ul>
<strong>How to Apply</strong>
<strong>Send your resume or message “Hi” on WhatsApp at +91 9511921087 (Calls will not be answered)</strong>
