Customer Support Executive – GR-RL (Email Support)

Job Title: Customer Support Executive – GR-RL (Grievance Redressal – Retail Liabilities)
Providing high-quality email-based grievance support for retail banking customers.

Organization: Kotak Mahindra Bank
Location: Thane, Navi Mumbai, Mumbai (All Areas)
Employment Type: Full-time, Permanent
Salary: Up to 4.10 LPA (CTC, based on experience)
Openings: 15
Contact: HR Preeti – 7030023582

About the Company

Kotak Mahindra Bank is a private sector bank in India, offering a wide range of banking and financial services. The bank emphasizes customer satisfaction, regulatory compliance, and innovative banking solutions.

Key Responsibilities

• Acknowledge and resolve customer grievance complaints within defined TATs
• Coordinate with operations, technology, risk, and product teams for resolution
• Mandatory calling for each grievance case
• Ensure reduction in repeat complaints and maintain customer satisfaction
• Escalate and report high-severity cases to senior leadership
• Maintain quality responses in compliance with banking regulations
• Provide analytical insights for process improvements

Requirements / Eligibility

• Graduate or Postgraduate (Management preferred)
• 18+ months of experience in customer service, grievance management, or operations
• Banking/financial services experience is an advantage
• Strong written & verbal communication skills
• Customer-centric with empathy and problem-solving abilities
• Ability to handle pressure and manage escalated cases

Working Days & Timings

• Flexible schedule between 7 AM – 8 PM, including Sundays and holidays
• 9-hour shifts with 8 scattered weekly offs

Perks & Benefits

• Attractive CTC up to 4.10 LPA
• Work in a reputed banking environment
• Learning and growth opportunities

How to Apply
Send your resume via WhatsApp or call HR Preeti – 7030023582 to schedule your interview.