Live Chat Support Executive – Zepto Pvt, Customer Support, ₹25,000–₹40,000

Company: Zepto Pvt
Position: Live Chat Support Executive
Industry: E-commerce / Quick Commerce
Location: Work From Home (Remote – India)
Employment Type: Full-Time
Salary: ₹25,000 – ₹40,000 per month
HR Contact: Sai Amr – +91 9966248528
Email: Saiamrzepto.hr@zepto.com

Key Responsibilities

• Engage with customers through live chat to answer queries and resolve complaints
• Troubleshoot technical issues and guide users on product features
• Maintain accurate records of customer interactions in CRM systems
• Provide proactive support, including guidance and basic upselling when required
• Escalate complex or critical issues to the appropriate department

Skills & Eligibilities

• Strong written communication and fast typing skills
• Good problem-solving and multitasking ability
• Basic computer knowledge and CRM/chat tools familiarity
• Customer-centric attitude with attention to detail
• Ability to work independently in a remote setup

Additional Information

• Instant customer interaction via live chat support
• Suitable for B2C customer service roles
• Training and process guidance provided
• Stable internet connection required

How to Apply

Send your resume or contact on WhatsApp at +91 9966248528 or email at Saiamrzepto.hr@zepto.com