<strong>Company:</strong> Largest IT Company in India (via KVC Consultants Ltd.)
<strong>Position:</strong> International Technical Support Associate / Service Desk
<strong>Industry:</strong> BPM / BPO
<strong>Location:</strong> Bengaluru – Electronic City / Pune – Hinjewadi
<strong>Employment Type:</strong> Full Time, Permanent
<strong>Salary:</strong>
<ul>
<li>Freshers: ₹2.77 LPA</li>
<li>1 Year Experience: ₹4.5 – ₹5.5 LPA</li>
<li>2 Years Experience: ₹5.5 – ₹7 LPA</li>
</ul>
<strong>HR Contact:</strong>
<ul>
<li>Yagyanshi: 9821182648</li>
<li>Shivangi: 9628373764</li>
<li>Saloni: 9628373762</li>
<li>Khusi: 7317049319</li>
</ul>
<strong>Responsibilities</strong>
<ul>
<li>Handle end-user IT issues via calls, chat, and service requests</li>
<li>Log, prioritize, assign, and close tickets in Service Desk tools</li>
<li>Perform first-call resolution and route/escalate tickets as required</li>
<li>Provide ticket updates and ensure SLA compliance</li>
</ul>
<strong>Eligibility & Skills</strong>
<ul>
<li>Full-time graduates only</li>
<li>0–5 years experience (Freshers eligible)</li>
<li>Excellent English communication (read, write, speak)</li>
<li>Prior Service Desk experience preferred</li>
</ul>
<strong>Key Skills</strong>
<ul>
<li>International Technical Support, IT Helpdesk</li>
<li>Ticketing Tools (ServiceNow), Troubleshooting</li>
<li>Active Directory, Office 365, Incident Management</li>
</ul>
<strong>How to Apply</strong>
<strong>Send your resume or contact on WhatsApp at the above HR numbers and mention “PUNE SD” or “BANGALORE SD”.</strong>
