IT Helpdesk Associate – International Support, SD Role ₹2.75–7 LPA | KVC Consultants

Company: Largest IT Company in India (via KVC Consultants Ltd.)

Position: International Technical Support Associate / Service Desk

Industry: BPM / BPO

Location: Bengaluru – Electronic City / Pune – Hinjewadi

Employment Type: Full Time, Permanent

Salary:

• Freshers: ₹2.77 LPA
• 1 Year Experience: ₹4.50 – ₹5.50 LPA
• 2 Years Experience: ₹5.50 – ₹7.00 LPA

HR Contact:

• Yagyanshi: 9821182648
• Shivangi: 9628373764
• Saloni: 9628373762
• Khusi: 7317049319

Responsibilities

• Handle end-user IT issues via calls, chat, and service requests
• Log, prioritize, assign, and close tickets in Service Desk tools
• Perform first-call resolution and route/escalate tickets as required
• Provide ticket updates and ensure SLA compliance

Eligibility & Skills

• Full-time graduates only
• 0–5 years experience (Freshers eligible)
• Excellent English communication (read, write, speak)
• Prior Service Desk experience preferred

Key Skills

• International Technical Support, IT Helpdesk
• Ticketing Tools (ServiceNow), Troubleshooting
• Active Directory, Office 365, Incident Management

How to Apply

Send your resume or contact on WhatsApp at the above HR numbers and mention “PUNE SD” or “BANGALORE SD”.