<p><strong>Company:</strong> Apollo Hospitals<br /><strong>Location:</strong> Salt Lake, Kolkata (Shaila Towers)<br /><strong>Job Type:</strong> Full-Time<br /><strong>Experience:</strong> Fresher / 1–5 Years<br /><strong>Openings:</strong> 30<br /><strong>Languages Required:</strong> English, Hindi & Bengali (Mandatory)</p>
<p><strong>About the Company:</strong><br />Apollo Hospitals is one of India’s leading healthcare providers, known for quality patient care and advanced medical services. It offers stable career opportunities with professional growth.</p>
<p><strong>Role Overview:</strong><br />This is a voice process customer support role where you will handle patient and customer queries. The job requires strong communication skills and the ability to manage calls effectively.</p>
<p><strong>Main Responsibilities & Duties</strong></p>
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<p>Handle inbound and outbound customer calls</p>
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<p>Understand customer needs and provide proper solutions</p>
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<p>Follow communication scripts for different queries</p>
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<p>Maintain records of all conversations in the system</p>
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<p>Coordinate with internal teams for quick resolution</p>
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<p>Ensure high customer satisfaction</p>
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<p><strong>Eligibility & Skills Required</strong></p>
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<p>Freshers and experienced candidates can apply</p>
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<p>Strong communication in English, Hindi & Bengali</p>
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<p>Good listening and problem-solving skills</p>
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<p>Basic typing and computer knowledge</p>
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<p>Ability to multitask and manage time</p>
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<p><strong>Work Conditions & Additional Info</strong></p>
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<p>Rotational shifts (Night shift for males only)</p>
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<p>Work from office (Kolkata location)</p>
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<p>Professional work environment</p>
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<p>Immediate joining preferred</p>
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<p><strong>Documents Required</strong></p>
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<p>Updated Resume</p>
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<p>Aadhaar Card Copy</p>
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<p><strong>How to Apply</strong><br /><strong>WhatsApp your CV:</strong> +91 8639839227</p>
