Client Coordinator

Remote

Easy Apply

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

MyAdvice is seeking a full-time, entry-level or early career Client Coordinator to act as a liaison between our company and clients. This role is primarily responsible for directing communications traffic to ensure apt attention to all inbound requests by adhering to our strict communications standards. The Client Coordinator will be answering 50-60 inbound calls per day and directing them to the appropriate recipient while also intently following up with any outstanding voicemails. In addition to managing the main company phone line, the individual will also support the Marketing Success Team with their day-to-day client activities such as rescheduling meetings, conducting client outreach, documenting client interactions, etc. This position works under the direct supervision of MyAdvice's Team leads.

Please note, this is a client-facing role! We are looking for someone who will take ownership of client communications. This position can expect to spend a significant portion of their time responding to client emails and being on the phone with clients. Our ideal candidate will have customer service experience, particularly within an agency or similar capacity. They are exceptional communicators and demonstrate strong collaboration skills to operate cross departmentally. The best fit for the role will confidently handle client inquiries with finesse and empathy while employing excellent business acumen, phone etiquette, strategic thinking and problem solving for swift resolution.

Our ideal Client Coordinator must be detail oriented and recognize the importance of wearing many hats. It's necessary to possess the ability to multitask in a fast-paced environment, remain organized, see projects through from start to finish, pay attention to details and be proactive. This individual will exhibit and demand excellence for their teammates and clients. MyAdvice is a company that lives in constant change pursuing our aggressive growth goals. That makes this a fast-paced role where our ideal candidate will be excited by and thrive within an environment that exemplifies our core values of teamwork, transparency, relentless effort and intellectual honesty.

Essential Duties

Manage the company’s primary phone line; answer and direct between 50-60 calls daily
Ensure all voicemails are assigned and / or called back within one hour of receipt
Document each client interaction including the outcome
Maintain an excellent knowledge of the company’s directory for swift phone transfers
Assist the client onboarding team with scheduling appointments, following up on pending assets and troubleshooting routine, low-level blockers
Collaborate with Accounting and the Marketing Coaches to assist in collections outreach payments
Manage overflow Customer Success inbound calls, voicemails, emails and client outreach
Navigate various software platforms to efficiently complete tasks
Take on new projects and tasks as assigned

Required Qualifications

2+ years client facing experience in customer service position, preferred
Excellent customer service skills, ideally within a marketing agency environment
Excellent Communication Skills - Verbal and written.
Superb grasp of the English language
Communicates effectively with all organizational levels and across departments
Adaptable and enjoys a variety in their work; likes to “wear many hats”
Ability to work in a fast-paced environment, perform under pressure and juggle priorities
Possess excellent analytical, problem solving, and organizational skills while being a versatile, dependable and flexible team player
Ability to de-escalate client issues and resolve them with company and client impact in mind
High speed internet connection and dedicated work space to facilitate a remote environment

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Remote